I used web chat two years ago when Scottish Power lost my payment. Since I am deaf, I did not want to phone. The live chat then available was the only way I could contact a person who was able to find my payment. I was actually in Credit but I was getting letters from the Customer Service Director threatening to send a debt collection agency and charge me £27.16 for the pleasure. Eventually I got four apologies in the space of two days and all was quiet. Until this week.
First I got an email with the heading they had not got my monthly payment. No explanatory text in the body at all. Then today from the tireless Customer service Director Lynda Clayton a letter with the same message and the same threat of a debt collection agency. I've checked with the bank and the money has been paid.
This is exactly how it all started in 2018 and its very tiresome. I want it stopped now, but there doesn't seem to be Web Chat any more. So what's your suggestion? By email please, I don't want a phone call which I can't make out.