My fixed price tariff is about to expire. I navigated the dashboard on my account to update it and it continually leads me to a link for webchat. Been trying now for 3 days to have a live online chat, but each time, during normal business hours, a message appears saying that it is unavailable. Anyone else experiencing this?
The web chat is always offline when I've checked.
If you email them they apologise for not being able to help, but ask you to use the web chat.
If you message them on Twitter they ask you to use web chat.
I'm not hanging on the phone waiting for somebody to answer who will then anyway probably ask me to use web chat based on the above!
It's a wonder they even have a web site that functions!