My fixed price tariff is about to expire. I navigated the dashboard on my account to update it and it continually leads me to a link for webchat. Been trying now for 3 days to have a live online chat, but each time, during normal business hours, a message appears saying that it is unavailable. Anyone else experiencing this?
The web chat is always offline when I've checked.
If you email them they apologise for not being able to help, but ask you to use the web chat.
If you message them on Twitter they ask you to use web chat.
I'm not hanging on the phone waiting for somebody to answer who will then anyway probably ask me to use web chat based on the above!
It's a wonder they even have a web site that functions!
Please stay away from scottish power . worst service experience i have ever had with any company . my complaint is 6 months old still not been resolved . miss selling , making up bills , never ring ring back . average waiting times to get through 2 hours . get through it someone who dont know what they are taking about then disconnect you . Contacted the directer who does not bother replying . BE WARNED