I have been trying to log into the website all evening to enter meter readings. It is not working.
Firstly is is extremely slow. & I mean dial up slow.
Second half the time you get an HTTP Error 403 message.
Third even if you get in, once you try to enter a meter reading the site logs you out before you can
Fourth you get a message stating the site can’t be reached.
Fifth you get a message stating you are not authorized to access
It is utterly irredeemably hopeless The biggest laugh is at the foot of the page before it throws you out is a message stating “all our systems are working normally”.
Well if that’s what you call normal a new IT department is in order.
I too have had problems with the web site. i kept getting, something has gone wrong.I have only now been able to get into my account and the community so i was not able to ask if it was just me. I had updated windows 10 last night and thought it was that because some of my auto sign ins had to be reset. Hope it has now been resolved.
Website is fast enough for info required by SP but hopelessly slow when I attempte to access info eg energy consumption that I need. When I can access energy consumption smart meter info is frequently not available. My general impression is that the Website has insufficient capacity and/or is hopelessly inefficient.
This is a common problem with this website. They keep making changes and it f's something up. This time you get a page stating 'something went wrong'. I would suggest that they get competent help or just leave the dam website alone. I had a rant a couple of months ago when they asked me it I wanted to 'chat'. The reply was literally laced with the 'F' work and they deserved it. They had a made a change that made it impractical to change your direct debit - even by only a couple of pounds. Wont get into the details. Subsequently after about 30 minutes we ended our 'conversation'. A couple of days later the website was fixed. It has been alright since then as long as you did not accidentally click on the boiler option which they were forcing down your throat. I currently have a message to them and we will see how long it takes to reply. In the meantime I cannot access anything about my account even though I am 'logged in'. You get 'almost there' and then the 'something went wrong'.