@kquig001 Scottish Power like customers to be in a healthy credit when they leave or switch, so if they got a whiff at all of your intention they would probably have stopped the refund to ensure you were in credit at the end of contract. You're going to have to call them up and find out if that's the case or where it's gone if it's not. If phoning frustrates you, e-mail - at least you'll have a paper trail.
I requested a refund weeks ago and was assured it would be sent in cheque form within 7 days. Still hasnt arrived. This is appalling service and would ask that you send this now I know I am legally entitled to this money as I have taken advice and was advised to contact you again.
I have been requested for my refund for 6 months now. It is around £132
I quit on Jan 2019
The first and the second, I thought address and postal service issues, but I did receive the letter regarding my bill (all of them).
PS: have all the chat on screenshot
I lose the will to keep on ignore by the bad system, not sure where the ball fall.
Don’t hold your breath while waiting for your refund,! I have been a pre payments customer with this shower for six years, I have never run out of credit and top up every week, in May I received a letter informing me that i was £1600 in debt and they had been taking £6.04 per week from my meter since August 2017 , After an irate phone call they investigated it and realised it was there mistake and would sort it. After numerous phone calls and going through the complaints procedure three times and being told I would be contacted in 3 to 5 working days I haven’t heard a thing. They are still taking the money from the meter by the way and they won’t let me go to another supplier, now i am forced to spend money with a company I can’t stand, how the hell can this be right. Once this matter is sorted if i never have anything to do with ScottishPower again it will be to soon. They have got to be the worst company and worst customer service I have ever had the misfortune to deal with.