Hi all, if you have not received your refund within 3-5 working days from the point you requested it I'd recommend you contact our customer service team via phone or email.
You can view our different contact details by following this link scroll to the bottom of the page, you will be presented with the call and email options:
Hi, after closing my account last Dec i was promised a refund within 14 days ! it is now nearly 6 weeks later and still no refund.... have tried calling but get stuck in queueing system, what can i do ?
In the same boat. We have never received an "Annual" assessment on our account. Every time we click the link for a refund, we enter meter readings etc and still nothing.
Finding Scottish Power to be organised by the creators of Groundhog Day. We are in credit by well over our annual bill and yet we cannot get a refund organised!!!
I received a letter 2 weeks ago stating i was due a refund. I have spoken with one of your customer service staff via chat. He was very helpful and expained to me that i would recevive it via bank transfer within 5 working days and again no refund has appeared.
Can you please advise when i will be getting this?
Thanks for the reply. No they didnt get me to increase the direct debit payment. As I say, after submitting the readings the screen said £115 credit but I only got £106 in my bank account. I had an online chat with a Scottish Power rep but he simply denied it. The lesson is always keep a screen cap. Good to know you havent been chaged though. Maybe i made a mistake.