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Where is my refund? !

posted by shiggins92 | A year ago
I requested a refund a week ago but I have not received it. My account shows that the credit was debited to my account on Monday but it is still not in my account. Where has my credit gone?!
2 comments

posted by  Eilidh | A year ago
Re: Where is my refund? !
Hi @shiggins92, from the point the refund is debited from your energy account it takes three full working days to be credited to your bank account. As this was debited from your energy account on Monday (27th November) you should expect the refund to be credited to your bank account tomorrow 30th November.

posted by malvia | A year ago
Re: Where is my refund? !

I requested a refund on Thursday 14th December and still haven't received it. I received an email stating it would be in my bank 3/5 days and with it being Christmas I have spent bill money on presents thinking the money was going back into my bank. I am so disappointed with Scottish Power.