Many large companies have a payment cycle and only pay bills once or twice a month. I don't know if SP do this, but it could explain the delay. I don't know why they use cheques when most customers have DD setup and a BACS transfer would be easier, I hate travelling to a bank and paying in cheques, it is so old fashioned.
I was told my refund after leaving, would be credited to my bank account within 14 days which would take it to the 12th March. It is now the 15th and there is no sign of it. As it is a substantial amount I was relying on it to bring my monthly payments down with my new supplier. How much longer am I supposed to wait?
I spoke to SP on 5th March when i moved property and was told that i had over £300 in credit. They asked if i wanted it back, so i said yes. It will take up to 10 working days i was told. On 25 March i phoned to see where it was. I noticed my account is at zero. I was on hold for an hour and gave up. I phoned again yesterday and the same happened. I phoned at 0800 this morning and waited a further 35 minutes so i booked a call back for 0944 onwards. They phoned back and i was on hold for over 1hr 10 mins before i hung up. I just want my refund.
1) are you gonna pay my refund?
2)Am i in a contract with you?
Sort it out quickly as i am not at all happy.
I am over £300 in credit on my account and requested a refund weeks ago as I wanted to close my account instead of renewing my tariff. Still no sign of my money, the online chat has been useless, waited 3 hours for a call back and a further 20 minutes on hold. How do you get in contact with this company? Or put in a complaint against them?