Welcome to the community
Simply ask, learn and share
Showing results for 
Search instead for 
Did you mean: 

posted by gazza7251 | 3 years ago
Re: Why use Data services
You need to chase up extra energy to refund your balance.
Your new supplier may be able to do this for you.
Arrange for an appointment to obtain a reading from your meter so that your readings are up to date.

posted by BuxEagle | A year ago
Re: Why use Data Services?
I would think that if MDS are acting as a contractor to SP, then it is okay for SP to give them customer information but on condition that they conform to SP's data protection standards.

posted by BuxEagle | A year ago
Re: Why use Data Services?
SP seem to have failed to properly communicate with their customers. The only justification for SP using MDS is for the latter to act in the role of contractors/agents providing SP with confirmed physical meter readings. MDS's role should be disclosed to SP's customers by SP. MDS could also be remunerated for delivering a card to absent customers prompting them to submit readings to SP. It does not seem appropriate for SP customers to provide readings to MDS although MDS could argue that this allows them to target customers who do not co-operate in ensuring that SP have credible meter reading records. IE MDS might argue that their services reduce SP's bad debts thus benefitting the majority of customers who pay for their energy in a timely manner.