We've emailed, called, so many times since mid August and still know one has dealt with the issue that our gas meter hasn't been registered properly and we are not being billed for it.
Some idiot engineer not only broke the cover from our boiler but didn't register our gas meter properly (that's what we're told is the issue). We are on dual fuel, had two quatres since the smart meters were installed and are not getting billed for gas. We have called and emailed and complained ten or more times and no one will do anything. The other month we had our bill adjusted for the gas, but we haven't been billed for it since. How many times do we have to complain? We're going to end up with a huge gas bill.
We are sick to death of waiting to get through on the phone to talk to yet another idiot. If our problem isn't resolved soon, we will switch energy suppliers in Jan.
I ve got same problem and they not doing anything I've been loyal to SP and they have treated me like **bleep** the past month! I am leaving them they are dreadful they wanted smartmeter installed and it doesn't work and the app on any of my devices won't work absolutely terrible
I wasted a whole day waiting in for someone to install one of these so called smart meters yesterday yet they didnt show up. I have been trying to reach someone today to ask why as no notifaction was given of any cancellation but i'm getting nowhere fast. After seeing this post, i'm going to bin off the idea altogther and divorce SP whilst i'm at it.
Everyone please keep on at them. Not long after we posted here we all of a sudden had a phone call, and they wanted to sort it out. After going around in circles several times, we given a £30 gesture and the promise that the meter is now reading out gas (even though i cannot see the smart useage online). We have now had a call from Providor, the company that damaged our boiler to deal with that.
Our first email was sent on 4th August and i'm sure we've spent more than £30 on phone calls. What really bothers us is that we were never told it was optional. When we receieved the phone call, we were told we needed to book an appointment, they were in the area. Nevermind.
Good luck to everyone.
Not linked to smart meters but linked to poor performance. How I wish that I'd seen SP's record before I joined! I switched from my previous supplier from the 1st february and already have a complaint in progress. I am experiencing the same issues with nobody sorting out the issues with my account despite numerous calls (and indeed they have made the situation worse). Think I may go to twitter and see if that prompts a better response.