I have a simlar ongoing problem with just going round in circles. First I get an e-mail to say that i need to provide meter readings (its a SMART meter!) so I caomplain, then they say everything is up to date and then I get another e-mail to say that I need to update my meter readings. So I ask how to do this . An so they reply to say - you cant! And so it goes on and on
Is there anyway we can get all of this to feature on a Consumer programme or in the press?
'Iron out issues' - I fear that there is a major fault and break down in their systems which from experience sem to be a total fiasco.
I get e-mails asking me to update, e-mails to say 'action needed - update my readings'; e-mails to say I wont be able to update; e-mails to say they have adjusted my direct debits on the basis of estimated readings - a adjustment of 25% down!! (25%) and then an admission that in fact they shouldnt have done that; e-mails to say that the meter is providing them with up to date readings of my gas usage - and then e-mails to say in fact it isnt.
I dont think Scottish Power have a clue what the problem is nor do they have any idea what my gas and electricty usage has been - the SMART meter isnt working and I cant enter readings manually. What's more, I see with alarm that my bills have been estimated for over 6 months!! and it was only when I checked my online account that I saw this - Scottish Power didnt have a clue that in fact in spite of installing my SMART meter they wer making estimates of usage.
I fear that there could well be hundred/thousands of people in similar situations - assuming that the gas meter is working and that as promised, all was working fine/no need to read meters blah, blah blah.
There could be an awful lot of customers in for a shock when Scottish Power finally (if ever!) sort out the problem and send updated bills!