Hi Simon, You are doing the right thing, and it is good that you have used the Community to look for similar problems and their solutions. I expect everything will be alright with your meter reading, but due to the holiday period it might take a week or so before it is corrected. I wish more people could do their research before asking questions that have been answered previously.
I have been with Scottish Power for more than 10 years and have never been charged £1,500 for electricity. I always use products that saves electricity. However when I entered my meter reading on 30.12.18 I got the above bill. Would kindly like to know what is going on.
Hi all my last bill I got was £256.68 so phoned sp to speak to someone only to be told don't you use a lot of electric so I asked why for a quartley bill was over £600 then to be told I was over £370 in credit then asked have I had a party or something been with sp for 35yrs and never had a bill like this I think I've paid for the neighbours bills as well lol
I have also had the same problem, my bills have more than doulbled since last September.
when i asked why i'm told cause i'm using more energy, do i want a smart meter.
I'm doing nothing different from any other year, wouldnt mind I changed from SSE to come over to SP as comapare site said i was better off by over £500 pounds more like. that has not been the case wished i had never moved.
I switched to Scottish Power from Engie uK about a month ago - I regret that now. The same issue with the opening meter readings: gas is fine, but electricity - not just missing the last number, but the number itself is wrong. The cannot claim that the old provider supplied this because the new provider (SP) should have provided the meter readings to Engie.
I found it painful even to ensure that they got my opening meter readings right and captured correctly in their system in the first place - the mobile app did not save them. Had to call twice after because meter readings entered by the customer services team did not appear on my online account.
I will keep everything in writing and email to SP. This will be used to report them to Ofgem. Poor IT systems , poor service.
@ewi We all sympathise, those meter reading transfers can easily go wrong, If I was switching I would double check the change over readings as you have done, hope it gets sorted soon.