I have recently signed up with Scottish Power.
They have the wrong starting meter reading on my electricity reading for a date that is even 3 months before I joined Scottish Power. This would leave me using 55,000 units in the past three months, just before my first payment is due to be assessed.
What I don't understand is that the previous supplier has the end reading (the correct one) on their final bill, but Scottish have a completely different reading and a wrong date, which pre-dates when I switched supplier by at least 3 months.
How do I change this? Do I have to wait to call them on the helpline? There seems to be no way to email contact or chat on Sunday or call, the day on which I want to deal with this.
Send an email to email@example.com. Give all your details, account number address etc and tell them the correct meter reading, they may ask you for a photo of the meter.
Good afternoon could someone send the contact number so as I can speak to the right department regarding the problem I and currently having. Thank you.
Don,t know about wrong starting meter reading but since i got my smart meter in May my bills have went through the roof something not right worst thing i ever did wish they would come and take the thing away
Hi Before the smart meters when did you last send in a meter reading? If you have been on estimates you could be just catching up with reality after a long time of low estimates. Check your bills and the kWh units used, we would like to help but just saying your a paying more does not give enough information.
i too am in the same boat.
My tale of woe consists of 12 attempts to inform SP of the takeon mater reading, all logged and shown in the Activity log...
gas ok, elec under. traced the issue due to SP NOT correctly handling the info sent from previous supplier - spotted that SP were using a date that matched old suppliers last bill date. The meter reading had dropped the last right hand most digit so my read was not 88000 odd but only 8800!! a 'meter reading dirven shortfall that would result in a bill of £12k. I will try the email route - odd it's not in any help.
Re smart meters I read somehwere else that they are not accurate if you've got LED lights (and face it who hasn't!) these put noise up the power which confuses the meters. Secondly they link to the display unit does not work well in newer house as they typically have foil wrapped insulation behind the brickwork which effectively screens the house. The smart meter installers can up the power on the meter but most don't... reminds me of getting BT Infinity installed - lesson learnt if a third party 'installing on behalf of openreach' van turns up send them away and insist on a OpenReach engineer.
I have been transferred to SP following the collapse of Extra Energy. Today (31st Dec '18) I logged in to enter my meter readings only to find the "previous" reading on the system for my electricity account was missing the last digit. I did not enter the new meter reading as I was concerned that I would end up with a massive bill (approx £9000,) as my usage would have been calculated at 57200kWh rather than the 430 that it should be. This morning I have spoken to SP (who blamed Extra Energy for supplying the wrong information) and am now waiting for a call from someone in SP who is able to rectify the erroneous starting electricity reading. However, following advice in this forum I also plan to email all the relevant information to firstname.lastname@example.org and have taken photographs of my meters.