Currently, I have been waiting nearly an hour to try and establish how to add my partner to my bill.
It's a joke.
People have said that you need to call but can you not do this via e-mail as Scottish Power customer service on the phones is dreadful.
Sorry to hear that Eddy.
If you email firstname.lastname@example.org they will be understanding and add your name to the account. Make sure you quote name address and account number on the email and explain the situation.