@sana Good question. everyone needs to know the Warm Home money is paid at the end of the winter, so March 2020.
We all know you need the money earlier, but that's the way it is for the DWP and all the energy suppliers, so it is important for you to know, and sorry yes you have to pay the bill you have had in September.
@lesleyb Either you get Warm Home from the DWP or you have to apply each year to your fuel supplier. SP don’t have a list, that is why everyone has to apply afresh each year. I hope you have done yours and got an email confirmation for the 2019/2020 winter.