hi all, i submitted my meter readings earlier today, im £116 in credit, so i logged back in a few minutes ago to request a refund and its saying submit meter readings to be able to get a refund, so i have re read them and submitted them and its not letting me re submit for a refund it is saying something about a date prior to today? im confused,what am i doing wrong or not doing? should i retry tomorrow?
many thanks in advance
thanks for fast reply, i pay monthly by direct debit which is next due to go out on 11th of this month, so does this mean i submit a reading on the sameday then request a refund?
thanks in advance
Hi @miseryswelters as you already entered meter readings yesterday you shouldn't necessarily need to enter them again to request a refund, once you get an email telling you that the bill has been generated you should be able to go ahead and request a refund online before your next Direct Debit comes out.