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how do i clear a dept from an old tenent after it has been passed onto my new account

posted by heatherjrsmith7 | 3 years ago

i have done the electric right but my partner instead of taking the dept back to zero and then topping up the money after has just put the card straight in the machine passing the dept onto us. i need to know how to take it of as i am without gas and at the minuet is costing me 7 pound for 2 pounds worth of gas

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posted by  gcochrane | 3 years ago
Re: how do i clear a dept from an old tenent after it has been passed onto my new account

The gas meter will need to be reset to remove the debt that belongs to the previous tenant. Depending on the value of the debt balance, we may need to send an engineer out to clear this balance. I would recommend contacting our Pre Payment team, you will find their contact details here https://www.scottishpower.co.uk/customer-services/contact-us/