I have asked S/P to send me a copy of my contract. all it tells me is my monthly D/D and how it is split between the dual fuels. i want to see what my charges ie daily standing charge and unit rate are based on within the contract but i cant find them any where. Suggestions please.
Look at your bill it has all this on it. Can't remember having a contract at all. When i signed up i knew what the charges were and made sure this was on my bill.
Dear Sir /Madam Re- account No 82453387018
I have sent you a gas and electric meter readings on the 22.3.2019 and this is my first readings with my new smart meter . My last readings with the old meters are
Gas = 5135 cubic feet
Electric day = 4798 kwh
Electric night = 714kwh
My new smart meter readings are
Gas = 130 cubic metres
Electric day =204kwh
Electric night = 43kwh
You have charged me =£187.16 for my gas when it should have been =£67.37
You have charged me =£132.69 for my electricity when it should have been =£53.03
Regarding the gas it looks like you have used cubic feet instead of cubic metres
Regarding the electricity I really dont know what you have done but by calculation you have it very wrong
So could you please rectify this mistake as soon as possible or you will be putting me in more debit than I should be
Also could you please have my electric smart meter changed from night and day to day only I did reqest this on the 22.2.2019 with a gentlman called pratyush by email
Thankyou looking forward to your reply
Yours Miss Kirsty Williams
I am sorry kirsty1988 foryour trouble but you will wait a very long time for sp to reply as they dont respond to this forum. You will have to phone them up to get any response as we cant deal with your account.