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posted by Billybean | 7 months ago
Re: prepayment electricity meter display blank
From reading the messages, it seems it's a result of a power cut which I didnt notice .
Also seems that I need to just keep topping up each week as normal although I'm unable to see any balance, but it's in credit so must be ok

posted by JBrough | 7 months ago
Re: prepayment electricity meter display blank
I have problem, fed up getting fobbed off about getting a smart meter. My account is showing no usage since May 2020 and in £300 in credit. The £300 is money I have loaded on to the key but now the key is full and no more can be added. The call agent told me account in credit and nothing to worry about....so confused

posted by DavC1 | 7 months ago
Re: prepayment electricity meter display blank

@JBrough    If your key is full have you tried putting it into the meter so that the meter can read the credit you have bought.   Paying for the card in the shop is only part of the process, you then must put the card in the meter. 

posted by IknowAlot | 7 months ago
Re: prepayment electricity meter display blank

Most of the time when a pay as you go meter screen goes blank, it has went into "safe mode", your electricity supply will not cut off in this mode, BUT, if you do not keep topping up your key in the usual manner (KEEP ALL RECEIPTS) you will build up a debt that will be based on and worked out via your past electricity usage.

A meter in safe mode will no longer be fixed, instead Scottish Power will tell you that they need to fit a SMART METER to your property. If you want to avoid having a smart meter fitted, tell them that the bill payer is severely autistic and cannot deal with that kind of change and a replacement pay as you go key meter should then provided.

posted by IknowAlot | 7 months ago
Re: prepayment electricity meter display blank
Hopefully, you have kept all the receipts from when you have topped up your key, when you call SP again, tell them that you need a new key as you cannot load any more credit onto your old key and that you do not want to be building up any kind of debt, they should send out a new key to enable you to keep topping up.
The big issue with this problem is that SP are highly unlikely to refund you anything and as you cannot see what usage you have or don't have, it's very hard to argue.
It's almost as though it's part of the plan to force you to have a Smart Meter.

posted by MANISHERE | 5 months ago
Re: prepayment electricity meter display blank
Have the same problem meter on but blank screen, blue button doesn't do anything, inserting key does nothing.

Been 3-4 months now. Landlord replaced mainboard after 5 year electricity inspection, said old one was dangerous, and since replaced the meter has been blank.

Elecrician obviously had to disconnect the power to install the new mainboard fusebox so looks like loss of power causes the issue.

I do NOT want a smart meter so have just been topping up regular at the shop but probably nearing the key £300 limit now by reading all the replies here.

Not sure what to do, sounds like a nightmare to contact SP and they will just try and install new smart meter anyway.

1) Accept Free Energy?
2) Swap services / company.
3) Go pay monthly/quarterly?

Would need a meter reading tho. Just super annoying all round, cba dealing with it.

posted by Billybean | 5 months ago
Re: prepayment electricity meter display blank
Hi there just get a smart meter installed.we did and no probs!
Nice update to the house 21st century ,looks good nice and new ,plus you get a nice bit of kit for free to display gas and elec top ups ,looks good and you always know how much credit you've got at a quick glance! Look good and nice and easy to use.Dont really think about it,its sat next to my wifi router but glad I had everything updated nice and new Smiley Happy

posted by henrynikki | 3 months ago
Re: prepayment electricity meter display blank

Hi ive been trying to contact scottish power over a week now my screen is blank on my meter i need some one to sort asap not sure whats going on wont top up? nicola henry,

48 fir colse mundford , norfolk, ip265 ee

telephone  07483885339

 would appreciate contact asap 

thank you

posted by DavC1 | 3 months ago
Re: prepayment electricity meter display blank

@henrynikki   Sorry but this is a customer only  forum, SP don't read it.  Tell your problem to customer services. 

posted by Isabel-stewart | A month ago
Re: prepayment electricity meter display blank
Hi my meter key is lost and I need a new one