Me too. Haven’t had access for two days. It won’t connect to the meter. Can’t even get to speak to someone about this.

This is the worst energy company ever. Their customer service is very poor. I have been experiencing this problem with online top up with my smart meter from 29th of March and this keeps occurring till now, whenever I top up it will not reflect on my meter. I have called to report this problem each time it occurs, yet nothing has been done. I managed to get through to the customer service this evening after trying for 24hrs and she made look like I was lying according to her from their system it shows the payment had gone through. I tried explaining to her she just dropped the phone on me.🙄

OMG could someone please tell these knuckle scrapers who call me daily telling me I must send meter readings in yet for the last two yrs I have been battling with them BOTH MY METERS HAVE BLANK SCREENS JUST THE GREEN BACKLIGHT AND TODAYS PHONE CALL ASKS COULD I GET A FRIEND TO READ THEM FOR ME REALY STARTING TO MAKE MY S.H.I.T ITCH

Put it this way if you get a smart meter your Bill's will double and by the way thay are not smart at all just like S/P