Welcome to the community
Simply ask, learn and share
cancel
Showing results for 
Search instead for 
Did you mean: 

posted by adryden | 11 months ago
Re: prepayment electricity meter display blank
Hi, I have the same issue. My metre has been blank and in credit mode for just over 1year now. I have contacted them constantly to ask to have it replaced so I can start paying my usual amounts on pay as you go. They says they can't because of COVID restrictions. I have prettty bad anxiety and have had many a night worrying and crying over this issue. They says to top up key with usual amounts then I can use the key in the new metre when it's fitted but I don't trust that at all. I'm a single mum with 2 kids and now worry they're going to bill me for thousonds when they finally replace it. How can they know the exact amount I've used? It overwhelms me this, I've finally found this forum and been able to see I'm not alone with this issue. I'm just really worried and don't knoe what to do other than try and put money aside to help when huge bill comes in Smiley Sad

posted by Guinea-pig-mum | 10 months ago
Re: prepayment electricity meter display blank

We had a power cut on 7/2/2021 and my meter is now blank,i suffer from anxiety and this has keep me awake,not known what credit is in my meter,i contacted SP and they said that the meter is faulty due to the power cut and needs replaced,so i explained to SP that i need to see whats in my meter because i suffer bad from anxiety and ocd they didn't care,they told me that they are on emergency only due to COVID-19 and that i should phone to get meter replaced when restrictions are lifted which will be March,they also told me to keep topping my key up cause it will register on my account,yeah i get that but the key won't accept in the meter,so i don't know what amount is in my electric meter and it will run out,i don't want a bill through saying i owe this amount of money when this has been their fault not mine,am going to contact my legal adviser,they seem to blame covid alot its companys new excuse now.

posted by scotty2124 | 10 months ago
Re: prepayment electricity meter display blank
Both my meter are the same blank book for an engineer and they cancel the day b4 every time At ScottishPower we aim to give our gas and electricity customers the best possible service. WELL NOT REALY BECAUSE WE DON'T REALY CARE ABOUT OUR CUSTERNERS But if something's gone wrong, we always investigate, and do everything we can to put things RIGHT AND WE LIE AND FOB YOU OFF CUZ WE CARNT BE BOTHERED WITH YOU LOT ALL YOU DO IS COMPLAIN We’ve tried to make our complaints’ process as simple as possible by following a 3-stage approach and detail of each stage is set out ABOVE.. The first step to resolving your complaint is to contact us about your issue, we’ve provided more detail about how to do this TO THE LEFT .

Stage one
Contact Us
One of the fastest ways to get in touch with us about your issue is to chat to us. Click on the chat icon in the bottom right hand CORNER IN THE MIDDLE of the page to check if someone is AVAILABLE. AND WE CAN TELL YOU NOW JUST TO SAVE TIME NO ONE MONITOR S IT SO YOUR CHANCES ARE RATHER SLIM.


You can also get in touch by emailing
WHICH IS THE BEST WAY FOR US AS WE NEVER REPLY TO EMAILS TO BE HONEST. JUST CARNT BE BOTHERED OR CARE


centres are open Monday to Friday 8.30am until 8.31 am and 8.30 am until 8.31 AM on a Saturday.



Stage five?
We are not realy working to resolve your issue
We won't aim to resolve any issues as quickly as possible like all the other stuped supplyers and if we can resolve your issue straight away we’ll assign your complaint to a specialist complaint handler. Who as per are company policy must find a way to eather FLY OVER OR DRIVE ROUND YOUR PROBLEM

Your dedicated complaint handler will aim to PASS YOUR COMPLAINT ON TO ANTHER MEMBER OF STAFF SO THAY CAN PASS IT ON TOO THE TRAFFIC WARDEN ON THER WAY HOME IN THE END NO ONE HAS A CLUE WHATS GOING ON They will NOT BOTHER TO keep you informed of progress IF ANY until we fully FINISHED CHATING ABOUT THE WEEKED WE HAD AND FINALLY GOT TO 8.31 PM YEEAA HOME TIME



Stage NINE?
Escalate your complaint to our Customer Service DIRECTOR WHO IS A TOTAL WAIST OF TIME SHE WILL NEVER REPLY TO ANY CUSTOMERS WHO JUST WANT TO WINGE AT HER SHE HAS A LOT ON HER PLATE AT THE MOMENT WITH COVID-19 AND HAVEING TO STAY AT HOME
To have reached this stage you will have already told us about your issue and have a complaint with us.

If this is not the case please tell us about your issue via Stage TEN? of our complaints’ process where you can get in TOUCH. DID WE SAY THIS ONCE???

If you are at this stage and feel your complaint is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing a short form below. 191 PAGE We aim to respond within 1-2 YEARS.

You will be required to provide your complaint reference number, which can be found on any of the correspondence from us regarding your COMPLAINT. GOOD LOOK WITH THAT AS YOU WON'T HAVE ANY CORRESPONDENCE FROM US ERRR HELLO DO WE LOOK DAFT ENUFF TO SEND THAT TO YOU


Need Help?
If you need to get in touch with us about your complaint at any stage of our complaints process SIX.. FIVE. OR ELEVENTEEN the fastest way to do so is to chat to us. Click on the chat icon in the bottom LEFT hand CORNER IN THE MIDDLE of the page to check if someone is available.
BUT WE HAVE ALREALY TOLD YOU THERE WON'T BE
For more detailed information on how we will handle yo WOWWW ITS 831 SEEE YAAAAA BYYYYEEE GOOD LOOK 😭

posted by scotty2124 | 10 months ago
Re: prepayment electricity meter display blank
At ScottishPower we aim to give our gas and electricity customers the best possible service. WELL NOT REALY BECAUSE WE DON'T REALY CARE ABOUT OUR CUSTERNERS But if something's gone wrong, we always investigate, and do everything we can to put things RIGHT AND WE LIE AND FOB YOU OFF CUZ WE CARNT BE BOTHERED WITH YOU LOT ALL YOU DO IS COMPLAIN We’ve tried to make our complaints’ process as simple as possible by following a 3-stage approach and detail of each stage is set out ABOVE.. The first step to resolving your complaint is to contact us about your issue, we’ve provided more detail about how to do this TO THE LEFT .

Stage one
Contact Us
One of the fastest ways to get in touch with us about your issue is to chat to us. Click on the chat icon in the bottom right hand CORNER IN THE MIDDLE of the page to check if someone is AVAILABLE. AND WE CAN TELL YOU NOW JUST TO SAVE TIME NO ONE MONITOR S IT SO YOUR CHANCES ARE RATHER SLIM.


You can also get in touch by emailing
WHICH IS THE BEST WAY FOR US AS WE NEVER REPLY TO EMAILS TO BE HONEST. JUST CARNT BE BOTHERED OR CARE


centres are open Monday to Friday 8.30am until 8.31 am and 8.30 am until 8.31 AM on a Saturday.



Stage five?
We are not realy working to resolve your issue
We won't aim to resolve any issues as quickly as possible like all the other stuped supplyers and if we can resolve your issue straight away we’ll assign your complaint to a specialist complaint handler. Who as per are company policy must find a way to eather FLY OVER OR DRIVE ROUND YOUR PROBLEM

Your dedicated complaint handler will aim to PASS YOUR COMPLAINT ON TO ANTHER MEMBER OF STAFF SO THAY CAN PASS IT ON TOO THE TRAFFIC WARDEN ON THER WAY HOME IN THE END NO ONE HAS A CLUE WHATS GOING ON They will NOT BOTHER TO keep you informed of progress IF ANY until we fully FINISHED CHATING ABOUT THE WEEKED WE HAD AND FINALLY GOT TO 8.31 PM YEEAA HOME TIME



Stage NINE?
Escalate your complaint to our Customer Service DIRECTOR WHO IS A TOTAL WAIST OF TIME SHE WILL NEVER REPLY TO ANY CUSTOMERS WHO JUST WANT TO WINGE AT HER SHE HAS A LOT ON HER PLATE AT THE MOMENT WITH COVID-19 AND HAVEING TO STAY AT HOME
To have reached this stage you will have already told us about your issue and have a complaint with us.

If this is not the case please tell us about your issue via Stage TEN? of our complaints’ process where you can get in TOUCH. DID WE SAY THIS ONCE???

If you are at this stage and feel your complaint is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing a short form below. 191 PAGE We aim to respond within 1-2 YEARS.

You will be required to provide your complaint reference number, which can be found on any of the correspondence from us regarding your COMPLAINT. GOOD LOOK WITH THAT AS YOU WON'T HAVE ANY CORRESPONDENCE FROM US ERRR HELLO DO WE LOOK DAFT ENUFF TO SEND THAT TO YOU


Need Help?
If you need to get in touch with us about your complaint at any stage of our complaints process SIX.. FIVE. OR ELEVENTEEN the fastest way to do so is to chat to us. Click on the chat icon in the bottom LEFT hand CORNER IN THE MIDDLE of the page to check if someone is available.
BUT WE HAVE ALREALY TOLD YOU THERE WON'T BE
For more detailed information on how we will handle yo WOWWW ITS 831 SEEE YAAAAA BYYYYEEE GOOD LOOK 😭

posted by allansimpson07 | 10 months ago
Re: prepayment electricity meter display blank
I have actually given up with SP, take your money fast enough, customer service non existent.

posted by Jake | 9 months ago
Re: prepayment electricity meter display blank
Hi when you put credit on your meter does it beep or anything? Mine has gone blank but when I put the key in there is no beep to indicate credit has gone in?

posted by Mand | 7 months ago
Re: prepayment electricity meter display blank

posted by AmandapX | 2 months ago
Re: prepayment electricity meter display blank
Omg I feel the exact same.... I'm so worried... Actually currently worried awake tonight thinking about this.... I have not put my hearing on once because I'm so worried they over charge me.... I honestly don't know what to do

posted by DavC1 | 2 months ago
Re: prepayment electricity meter display blank

@AmandapX     If you have a prepayment meter you can't run up a big debt, when your credit runs out the electricity turns off.  Not sure why you are worried. 

posted by Billybean | A month ago
Re: prepayment electricity meter display blank
Hi there same has just happened to me today.
The electric meter is blank and not lit up.
I will be ringing them tomorrow for the 1st time !