The online chat option on the app is a joke too. A message at the top says 'typically replies in a few minutes' - 23 minutes later and my message hasn't even been read yet.... Guess I'll have to use up my the whole of my lunch break holding for someone on the phone...
Why do you not give any email for customer complaints/comments on your website or on google. I tried to call your phone but after 20 minutes gave up. your customer service is ABYSMAL. WHAT IS YOUR EMAIL ADDRESS SINCE I CANNOT CONTACT YOU BY PHONE??????????????????????
I agree! My appointment to repair gas meter was cancelled on the 26/09 Have rung everyday since and still no one has got back to me to re book repair
I am a pensioner living alone and too worried to use anything because S/P say that my consumption has risen from 25kw to 100kw for last 1/4 which is impossible as have only used hob for quick meals and everything else is switched off!!!