I have just spent a long time trying to set up my new account. There is no doubt in my mind that the company is trying to make it as differcult as possible to get in contact with them. Multible times I have entered my e mail adress and my tempory password and they ignore everything and ask me to do it again. When I click on help and assistance I get a 404 message saying the link does not exsist. As soon as my contract has ended I am off.
Good question, I gave up trying to get an answer. I think its deplorable that large companies off-load so called trivial queries to a members discussion forum. In the good old days they employed people to field these queries, you knew who to contact and you got an answer. Unfortunately it has changed, Scottish Power and others don't give a toss about their customers, and in my case, they hope I go away.
What a load of rubbish - you cannot contact Scottish Power abpout anything. The links supplied don't go to anywhere where you can just email a query or complaint. It's almost as if they don't want any complaints, so that they can tell the media how wonderful they are. I need to cancel an appointment for a smart meter installation as I now know what a scam they are, but I cannot cancel - I can only rearrange. I can't complain about it as there is nowehere to go to register my compliant and I don't want the sfitters coming to my house, installing the meter and then saying they had my permission, when they certainly don't now that I have read up about what a con smart meters are.