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@IMNOTACUSTOMER Try an email to firstname.lastname@example.org As an ex customer you can post on the community and probably have not yet been taken of mass email lists.
I am unable to reply to your email of 11 February 2020, please note this is part of a dispute complaint ref 8188049034. So will not be making a payment. the account 1608842371 show closed on my account.
@GBeesley SP do not monitor this forum, you need customer services. 0800 027 0072