I have been trying to conatct Scottish Power for most of the day in order to resolve some problems with my account following moving house. Have followed all the links in the community and help sections and have been round and round in circles to no avail and being on hold for roughly 3 hours. Including following the call back and then being put on hold. Trying to remain a customer but they are not making it easy.
Any help to resolve this would be greatly appreciated.
File a complaint and report to the Ombudsman, I have as this is always a problem and when you do speak to an adviser they are told to tell you information that is not true, this was how the complaints advisor for SP told me.
Most of what I read is out of date. There is NO "Email Us" any longer. Customer Support is none existent as far as I can work out. I've tried the App. Entries on there just go unread for days and then a useless response is provided leaving zero satisfactioon - sadly!!
"Your call will be answered between one hour and fifteen and one hour and thirty minutes from now."
I thought this was some kind of joke to start with. When you're calling from overseas, it's no joke, so I hung up.
4pm on Tuesday UK time but chat not available. Why not?
Email address? Anyone? Anywhere? Nothing on the site.
Horrendous. Well, they'll get in touch when I get a court summons I guess...
I tried all the means and went to ofgem website and got their contact email, it is firstname.lastname@example.org , it work and I sent them the email and it not bounced back.