Warm home discount payment had already been credited to our account, but there was no indication of this and we didn't find out until the next time we input meter readings at the beginning of March.
Hi, pleae can you tell me when the Warm Home Discount will be paid into my account? When I telephoned you couple of weeks ago I was told it had been paid at the end of February but no sign yet! Thank you.
If you input meter readings, you should see the WHD as a credit on your account. Until this was done, there was no sign of the WHD, so we had no idea it had been paid.