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where has my credit gone

posted by elle6 | 4 years ago

Just used my key for scottish power for the first time after changing from E.on. I had £33 on the meter but after entering my key from scottish power that had £10 on it the £33 disappeared leaving me with just the £10. Why and where did it go? Any ideas would be greatly appreciated.

1 comment

posted by  gcochrane | 4 years ago
Re: where has my credit gone

When you use a new suppliers key for the first time, it will reset your meter in order to update the settings on this to reflect the change of supplier. This means that any credit that is on the meter will be cleared. The advice given to customers before using a new key is to run down any credit on the meter before using this. The £33 credit has been accumulated when your supply was with EON and this should be reflected in the final bill that you receive from them. I hope this answers your enquiry but if you do  have any further questions, please do not hesitate to post them.