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Subject Access Request (SAR)

Right of Access to your personal data

Under the General Data Protection Regulation (GDPR) you have the right to request a copy of the personal information we hold about you.

Should you require a copy of your personal data (for example: correspondence, invoices, phone calls) you can request this through the following channels:

  • Through your online account
  • By emailing us
  • By writing to us

Online Account

The quickest and safest way for us to transfer your personal data is via your online account. In many cases we will be able to provide you with most of your personal data either immediately or within 24 hours of your request.

  • Please access your online account to make this request, or
  • Please register for an online account by clicking here.

Email

If you do not have an online account another alternative is to email your request to:

Your personal data will be available within one-month of your request and will be sent to you via a secure web portal link. You will be given a link and a password to access your information.

Letter

Alternatively you can write to us to request your personal data:

  • Data Protection Team, Subject Access Request, ScottishPower Energy Retail Ltd, 320 St Vincent Street, Glasgow G2 5AD.

We will post your personal data to you within one-month via recorded delivery.

Privacy Information Notice

The Privacy Information Notice (PIN) describes your rights under the General Data Protection Regulation and sets out how we will use and protect your personal information.

The PIN can be found here.

Updated by ScottishPower | 2 Sep 19

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