Switching to us is a simple 3 step process and should take about 3 weeks to complete.
We’ll keep you informed of your progress by e-mail or letter. But you can also track your switch anytime using your Welcome Tracker in your Online Account.
Step 1: Switch underway
We’ll send you a welcome letter in a few days with information about your new ScottishPower account as well as your contractual and tariff information.
We’ll estimate your supply start date. If you’re switching both gas and electricity, these may progress at slightly different speeds. Remember you can track your switch at any time through yourOnline Account.
We’ll set up your Online Account where you can track your switch and, in one handy place:
see your account and tariff information,
give us your opening meter reading and
view the documents we’ve sent you
Log into yourOnline Accountusing the username and password we’ve emailed you orRegisterfor an online account using your account number, postcode and an email address.
If you have a prepayment meter, we’ll send you a new key for your meter. Please use the credit on your existing key before you use the new one.
Step 2: Meter reading required
We’ll ask you for meter readings around 5 working days before we start supplying you with gas or electricity, and you can submit these through yourOnline Accountor by calling our free, automated 24hr service on 0800 027 5002.
We need these meter readings to set up your ScottishPower account accurately.
We’ll also send these readings to your previous supplier so they can send you their final bill.
We’ll let you know once your switchover is complete.
You’ll be able to continue to manage your account online. You can enter your meter readings, view your bills, change your tariff, see your energy consumption and payment history, view all the documents we’ve sent you and find out about ways you could save energy.
You’ll now be able to enjoy all the benefits of being a ScottishPower customer. Find out more aboutYourExtras.