To change from pre payment to a credit account you have to apply to customer services. If you are in a rented accommodation you also have to get the landlord's permission. It will probably involve a change of meter and a credit check, so it is quite a long process.

Good Morning,

over a month ago i made a request to change from a prepayment meter to monthly direct debit, provided all of my deatils for the credit check and landlord permission and was told i would be notified by e-mail. It was a lenghty process and i have not heard anything back.

Thanks Kim

@kimmy   You could remind them again, maybe they are sorting out a new meter installation for you?

I have been trying  to get a smart meter fitted , and pay by direct debit,I phoned customer services and arranged for

someone to change the meter last thursday 10/10/2019 but no one turned up I am not happy with the service very poor

I explained to the lady that the meter  was faulty as for example if I put £20. in it regsted £50.

hello its lockdown time and i cant get out to top up......how can i get a direct debit rather than a card meter

@maggiemoo   You cannot switch to a different meter while the lockdown is on. Keep using the PAYG meter it is your only option for now.   Ask a friend to top up your card in a post office.

HI please change my payment from prepayment to direct debit please many thanks and i feel my electricity tariffes are expansive need to consider on that tariffe please regrads 

Having received my annual bill on 10th April, you advised me that your cheapest overall tariff was with "Super Saver" April 2021 86.

As I am on a pre-paymeny key system at present, how soon can you arrange for me to go onto Direct Debit.   This method, according to your statement would save me £ 153.92 during the course of the year.

May I also pass comment on your system of contact.   On using the phone number given 0800 027 0072, I was twice told by your robot to "contat by email etc.etc.etc." which as you will see from my request, a verbal response from a responsible adult would have prooved a more reliable way to deal with any of your customers.    I am 82 years old and do require assistance with electronic gadgetry.