Why are Scottish power trying to charge an exit fee for anyone coming from extra energy. I herd that that is not allowed if you move within the first 3 months of the switch then your free to do so. Is that true?
@jo-h They had to bid for ExEn's customers really. As one of the Big 6 there was a very real chance they would be forced to take some or all of you anyway, being an Ofgem-accountable supplier. By bidding, they got to set some of the points of the deal rather than being forced to accept whatever Ofgem decided. You may not know, but one of the finer points SP set was that they would 'honour' ExEn's customers credit balances - but they said nothing about 'repaying' those balances or even WHEN they would be 'honoured.' For all we know, 'honoured' might mean a credit of £5 a month off each of your SP bills for any number of years, rather than a cheque now. Ofgem agreed to that.
So apart from Scottish Power's truely dreadful customer service, which has always been bad (hence Ofgem fining them millions a few years ago for just that) SP haven't broken any promises by not giving away instant cash. It'll come, I don't doubt, but it's up to SP how and when they do it. Remember, Ofgem knew that and agreed to it BEFORE giving you to SP..
To my mind, if Ofgem had the final say, and agreed to SP's plan, they're the culpable ones.
@jo-h Oh, I'm no lover of Scottish Power, believe me, I'm not trying to argue anything, just trying to point out who I think is really to blame here. In my opinion it's Ofgem for not ensuring the firm they've chosen is up to the job. They've taken you guys out of the frying pan and put you in the fire.
But leaving Scottish Power may well be the best thing to do in your situation, actually. The consensus of opinion is that you're more likely to get your balance refunded in one lump sum if you leave. The only drawback to that is as others have pointed out - it'll make the paper trail longer, so may make the delay in getting your money longer. At least you'd be with a supplier who talked to you, though.
I have no real problem with Scottish Power but the reality is the tariffs are poor. I suppose you pay more to go with a company that doesn't fold on you . What is strange is that if they did bid for the business they seem to care little about retaining your business. I imagine most of extra energys customers were with them for a reason (cost) and a quick 10 minutes on uswitch tells me I am being seriously overcharged currently. I did look to change tariffs and they are more expensive. So the question I have is what happens to my account and I believe owed refund from extra energy if I leave.....how do I get that refund or am I stuck paying a DD which is £50 more than I was previously. I accept EE were clearly tinpot and you have to take some impact but all this seems a bit poor and I feel locked in to something I dont want.