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PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM

posted by MaryByrne10 | A year ago

I'm 70, and live in sheltered accomodation. A friend of mine, Mary, moved into a private flat in Dec 2018. She cannot read or write, is disabled, and extremely vulnerable. When she moved in the only pre-payment cards were for the previous tenant, who owed £170 on the gas. Sher spent the first year or so without gas because she didn't understand how to solve the problem, and every time she tried to top up it took her money off her. Thats no gas, no heat, hot water or cooking. I found out last year and was contacting SP from July onwards, and its still not resolved now so we're moving to British Gas. After in excess of TWO HUNDRED EMAILS plus, multiple phone calls, three official complaints, and after SP had sent out replacement cards, there still, in 2021 today, £190 owing on the meter from the previous person, SP WILL NOT clear the meter, make appointments then don't show up. I put £10 on it last week and there was £3 left, and Scottish Power's answer, let her run out, call the emergency line, and we'll send someone out in 3 hrs.  A few weeks ago she put £40 on the meter and £30 was taken out. THEY REFUSE TO ATTEND THE PROPERTY, and after 26 MONTHS STILL HAVE NOT RESOLVED THIS PROBLEM, and Mary, who's health is poor, is NOT ALLOWED EMERGENCY CREDIT for a bill SHE DOESN'T OWE.   I've said before this is the ABSOLUTE WORST CUSTMER SERVICE for a VULNERABLE person I have ever witnessed in my life.  If you stay with this lot and things aren't right, you only have yourselves to blame. Shocking in 2021 that they are happy to let people freeze, or not have hot running water.

25 comments

Top answer

posted by Carolinemilton | A year ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM
They are a disgrace, I have arthiritis and had breast cancer surgery and radiotherapy. I had to ring council cos my boiler wasnt working, to find out it wasnt my boiler. The gas engineer called cadet who replaced regulator on my meter, to find out it was not this the meter was faulty and cadet capped it. So scottish power sent an engineer out last night to replace the meter and he capped it. Rung this morning to be told someone will be with me soon to uncap it, no one came. So I rung them back up to be told I had to ring national grid to sort it, they gave me a number which was emergency gas, to be told they dont do this and national grid do not deal with the public my supplier has to get in touch with them. Then I'm told on there facebook page i have to get my own engineer to sort it out, by the way i was quoted £150 to do it. I am on the sick how do i afford this, will be 3 days tomorrow i have sat in the freezing cold, no heating or hot water. Once my contract is up I will be looking else where for gas and electric. And will not be recommending anybody to them.

posted by MaryByrne10 | A year ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM
Mary ran out of gas again and was sitting at home with no central heating, hot water, or able to use her cooker. We put £20 on her card as I did not want to leave her like that, but when I got back there was only £6 remaining, and NO EMERGENCY credit. Its absolutely disgusting, and today I got another person emailing me from Uzbekistan saying they wouldn't talk to me. (Mary cannot read or write and is disabled). Its taken 8 months but Scottish Power have left her losing money. I advise anyone and everyone, spread the word, get rid of Scottish Power.

posted by Lu4mu0 | A year ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM
I would like to hear a response from Sco Pow

posted by Calletjc | 8 months ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM

I am a vuneralble person, I am on Scottish Powers priority list as I have a chrinic illness and severe mental health issues, due to my health I cannot work and have no choice but to rely on ESA and PIP.

Scottish Power treat people disgustingly,  I had a direct debit set up for £80.00 a month and had done for a year, then suddenly Scottish Power decided to take that usual amount in January 2021 and a further £360.00 on the same day!! This left me in serious financial hardship, Then if that wasnt enough they did it to me again in March 2021,  At this point I cancelled the direct debit with Scottish Power as I just can not afford for them to take my money like that and make me penniless for the month.  I asked if i could pay by payment slips or a payment card as I didn't trust them with my bank details and money anymore and they said I couldn't do this and have to have direct debit, I then suggested  that I would start to pay the £80.00 (plus an eatra £34 towards my debt) by logging into my online account each month, an adviser who I spoke to said this would be OK, However, I was then told by another advisor I could not do this and was taken off the tarrif I was on and put onto their expensive standard tarrif with no notice what so ever, I am now paying extremely high prices  and Scottish Power will not allow me to change from this tarrif onto another cheaper fixed term one. I am so frustrated and disappointed with them and just want to pay my account off in full as soon as possible but I am finding this really hard as they charged me £261 just for 1 month!! £80 of that was for gas, I do not cook by gas and have not had my heating on, the other £184 for the electric is questionable too as there is just me, my young son and my partner in a 2 bed house for christ sake!! This price hike went up by around  £150 in just one month as I was paying £114 per month!! My smart meter display only registered £57 electric and £11 gas for that month so what the hell happened I do not know, I am STILL waiting for a reply to my snotty email I sent to them!!

Scottish Power are rip off merchants and my advice to anyone would be to leave them as soon as you can and go to to another better company who know how to treat people and know how to work out your energy charges correctly.

posted by DavC1 | 8 months ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM

@Calletjc   Sorry to hear all that.  Some things you should know, the standard variable rate tariff is the cheapest option right now because it is protected by the government price cap.  Fuel is much more expensive than it used to be for everybody, there is a crisis nationally of fuel costs.  Your account statement or bill should show you exactly what you owe, if you pay of the debt your monthly DD will drop.  Your meter readings are from smart meters so they should be correct and you are probably not affected by estimated costs.   I suspect that the sudden jump in DD was to start to reclaim the debt. 

posted by Shaista | 8 months ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM
I need to join back with your electricity and gas

posted by Shaista | 8 months ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM
Can you do application form on the the phone please I'm struggling to go online
Please call me in this number 4407548006625

posted by rswizzy | 8 months ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM
I’ve had the same issue. I had direct debit set up for £133 suddenly went up to £205. Finally got through to them and said it was because my smart meter had been faulty. I ran up a bill of over £700 but they didn’t care. Now can’t wait to leave Scottish power but need to pay off the debt first thanks to them. I’ve had nothing but problems the whole time I’ve been with them

posted by Jordan524 | 8 months ago
Re: PLEASE READ how Scottish Power treat VULNERABLE PEOPLE, then LEAVE THEM
I have been paying by personal payment card for years.I want to pay by direct debit now.I am not very good at this help