If you look at Google Play Store you can see that the Powerup App has been downloaded a mere 1000 times! It's my belief that that's essentially the root of the problem - the take-up is so small that SP have no financial incentive to fix what is essentially a broken product! Surely the purpose of smart meters - which are as reliable as this App - and this App is to guide energy consumption and hence control bills! Somewhat difficult when the app/smartmeters don't update 9 days out of every ten! SP - either fix the problems or start offering compensation! The powers that be at SP might want to think one thing over - banks/insurers thought they could get away with misselling their products - look what happened to them! I'll be speaking to my solicitors next week!