Well folks this is now day 43 without any connection to the PowerUp app and no correspondence since 02/02/2018. According to this last correspondence my complaint is still active, albeit when i access the complaint tracker to check on it's progress - it states that their are no outstanding complaints !!!! Customer Care are due to get back to me with an update today - nothing has arrived. I was unable to enter meter readings at the end of Jan as I cannot access the PowerUp app and I cannot enter the readings via the Scottish Power account site. ( I don't understand why we are unable to enter meter readings other than via the app?) My current contract, according to my own estimate will have ran out by now, so where do we go from here? This is becoming like a game of hide and seek - I am seeking - SP are hiding!
Pleased to say that after 9 weeks we finally have a connection to the Power Up app. I have updated readings and taken out two new packages, so fingers crossed all seems to be working - for now!
Good news Nelson, welcome to the club, my PowerUp account is also working perfectly now and when I compare it to April 2019 fix deals it is saving me £150/year. With savings interest rates being close to zero it is a good home for some spare money.
Hi Barrons. Nobody else has mentioned 'PowerUp not available frrom 20/4/18', so maybe it was only for your account. However I am concerned that PowerUp advertising has been removed from the SP website and I would like to know what is going on? Are they just not accepting new orders, or is it a start of a closure process? In spite of a lot of problems reported here there must be nevertheless a lot of people happy with PowerUp and who would be sorry to see it go. I hope this is just a pause in the process and it will be relaunched when the well known computer problems have been solved. Any body can comment? @Eilidh ?
Go through the engery onbusman ScottishPower have had a short fall in customer service ove4 power up it has ended and they failed to tell people live since had a letter of apology and £50 credit for there down fall I advise you all to make a complaint they will send it to deadlock like they did with me the ring onbusman