Lucky You so why on earth did they send me the following mail on the 26 April last year as below :-
Quote " Thank you for your recent e-mail regarding your energy account 16015227903.
I am sorry to inform you that ScottishPower has withdraw the PowerUp tariff. However, I can see that your current tariff is PowerUp. This will deactivated till you have your package balance. After that you will not be able to purchase anymore packages. You can discuss this matter with our customer care executive and change your tariff to a fixed deal tariff.
I trust this resolves the matter for you, however, should you require further assistance please visit our website at www.scottishpower.co.uk alternatively you can contact us free on 0800 027 0072. We are open from 8:00am to 10:00pm Monday to Friday and 8:30am to 6:00pm Saturday. If you are calling from abroad please telephone 00(+)44 141 652 4091.
Customer Services Representative
What do you say to that. I find it very strange
Hi again Barrons I agree a very unusual email you had. There was certainly a lot of chaos and confusion about Powerup and maybe at one stage it was decided to wind it up, but then other thoughts prevailed and they decided to stop new applications but keep existing customers? I don't know but I hope they keep it and even relaunch eventually, I think you were just unlucky to be booted off the system, sorry.
@walterhowarth Do you really mean PowerUp? it is a special account that is being closed down next year. The normal SP app is called Your Energy.
The app has been giving problems recently and is expected to be back to normal soon.
@walterhowarth I am in PowerUp as well, it is a good system, I have not had smart meters and I am not surprised they don’t work with PowerUp. Can you still put in manual readings? Sadly I don’t think SP would put in effort to make a system work if it is scheduled to close.
Powerup is closing in November 2020 they sent an email at the start of 2019. I am already being cautious not paying forward too far. My app is still working perfectly.
I had PowerUp until I moved home recently. I had no problem with Smart Meter Readings other than they're always 2-3 days behind. I could be wrong but I believe I read the Gas Smart Meter actually communicates through the Electric Smart meter rather than have separate communictions, so if you are getting Gas readings but not Electric Readings, it suggests an IT problem at the SP end.
As I said I recently moved. Gas Readings started within 2 days of Smart Meter being installed but first Electric Reading was over a week later.