Heaven help us all now, stuck in a loop with customer services messages, I explain the app has a fault and they tell me how to use the app, it is very frustrating when they do not read the message you send and reply with a stock answer. No, deleting and reinstalling does not work, and yes I do have an active purchase opportunity. So, does the IT department know about this and has no time to solve it, or has the IT department not even been informed yet? There seem to be some heavy IT issues concerning payments that have been reported in the Community regarding PowerUp and conventional accounts. It would be nice to speak to an expert rather than a newbie customer service person working from a prompt sheet.
Powerup is ending on 30/11/20 so I suppose it has a low priority but if the payment problem is not mended I will have to close my account in November 2019.
Anyone else experiencing this?
It is a computer problem with version 1.0.14 which came out in early May. PowerUp is not closing until 30/11/20. I expect the problem will get solved by issuing a new update of the app probably sometime in June or July. Please continue to report this to customer services and ask them to email the IT department who may react faster if more people have complained.
Same problem with inability to buy six-month package.
At least I got to speak to someone and I got a reply to my email (a first)! Was told lots of people with this problem. So, why not sort it out?
Was not aware it's closing next year. Good riddance, perhaps?
Hi Claire, thanks for confirming the payment problem, the more who complain the faster it will be fixed. The scheme is closing 30/11/20 we all had an email about it a few months ago. You can continue without buying a package until the system is fixed.
i think it is a pity they are closing PowerUp it has saved me a lot of money in recent years.
I did not get email re. closure.
It's a shame in a way because it's a great idea — just the IT sucks!
I'll try to stick with it to the end. So many frustrations, though.