PowerUp app is down for almost a month now. I believe that’s is intentional, since they are not accepting new customers it’s a smart way to kick everyone out and closing down PowerUp completely. I’ve been trying a solve the problem with customer service who doesn’t know a clue. All they do is apologise. With customers unable to access the app, renew tariffs, etc it will force us to choose other options. VERY SMART MOVE FROM SCOTTISHPOWER!!!!!! Be very careful now since you won’t be able to track spending/ usage.
@Nathanlest Hi, I dont think anyone is lying, I can assure you that my PowerUp on iPhone did not work in May but worked after 1.0.15 was released in June. The fault was the app crashing when a payment was attempted, the other features were OK. I would recommend you alway update your firmware even if it is a pain, I always try and keep on top of my iPads and iPhones of which there are 4 in the house. As far as I know there is no deliberate attempt to kill PoweUp before it goes in November 2020, I have been using it since 2017.
@Kieks You said 'chat function only works in the app not via a browser'
Go to the browser and open the SP main page, at the bottom there is a link for Complaints. Click it and a screen opens 'Can we help You?' That is the link to start a chat session.