Hi Ska, very frustrating I agree, but if you have recently changed your tariff I suppose it may take for some time for this to roll through the system so that you can change to PowerUp, good luck.
Yes I agree. I have been trying to sort out a mess with my account since January and never in my life have I ever found a company so difficult to speak to and get a resolution out of. They keep getting my DD wrong, create spurious new accounts then emailing saying sorry you are leaving. Then emailing saying issue with DD contact bank. There was no issue with the bank. Just one constant mess after another.
I have spent over 2.5 hours holding to speak to Scottish Power this week. I had a boiler carre package and thier Connect but i had problems with it. The problem still remains after three cancelled appointments, 2 complaints raised (boilercare + connect) their wonderful online complaints tracker tells be 'complaint resolved'. I wish! Nobody from Scottish Power has been in touch.
The only resolution was for me to stop the DD for Boilercare+ Connect, now i've stopped the DD for Gas and Electricity with the hope that someone will eventually give me a call.....
The wouldn't know good customercare if it slapped them in the face.
I have to agree, Scottish Power don't appear to have heard of customer service or even think about their frustrated customers. I've had enough with this company and am going to compare the market.
Totally agree have called them numerous times trying at present to have my boiler serviced and appointment been cancelled 3 times with no notice worst company ever!
I've been trying to get PowerUp since 6 February.
I was originally with a different provider. I applied for PowerUp online. Nothing much happened then Scottish Power told me that I had to become a customer first on another tariff and then transfer onto PowerUp. I was signed up for a regular tariff that I didn't want and then waited and waited. Finally on 5 March I was told that I was a Scottish Power customer but I couldn't transfer to PowerUp because I was on the wrong tariff.
Yesterday I was signed up for a new tariff and told that I could transfer to PowerUp via the website today. Unfortunately the website didn't allow me to do this and referred me back to the helpline in Liverpool. The person there didn't know what the problem was and has referred it back to the PowerUp team. I also couldn't enter meter readings on the website.
I've tried communicating with the company by email and it doesn't work either. I just get back apologies and information about my case being referred back to sone other 'specialist team'.
Scottish Power seem to be seriously incompetent. I am now considering another electricity and gas provider. Can anybody suggest a reliable company which knows how to do IT?