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Re: Are Scottish Power the hardest Company ever to try and get to speak to?

posted by Skakagrall | 4 months ago
I've been trying to get PowerUp since 6 February.

I was originally with a different provider. I applied for PowerUp online. Nothing much happened then Scottish Power told me that I had to become a customer first on another tariff and then transfer onto PowerUp. I was signed up for a regular tariff that I didn't want and then waited and waited. Finally on 5 March I was told that I was a Scottish Power customer but I couldn't transfer to PowerUp because I was on the wrong tariff.

Yesterday I was signed up for a new tariff and told that I could transfer to PowerUp via the website today. Unfortunately the website didn't allow me to do this and referred me back to the helpline in Liverpool. The person there didn't know what the problem was and has referred it back to the PowerUp team. I also couldn't enter meter readings on the website.

I've tried communicating with the company by email and it doesn't work either. I just get back apologies and information about my case being referred back to sone other 'specialist team'.

Scottish Power seem to be seriously incompetent. I am now considering another electricity and gas provider. Can anybody suggest a reliable company which knows how to do IT?
9 comments

posted by Davc | 4 months ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?

Hi Ska, very frustrating I agree, but if you have recently changed your tariff I suppose it may take for some time for this to roll through the system so that you can change to PowerUp, good luck.

posted by gbacchetti | 4 months ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?
I received an email asking for my first electricity reading but when I log in it takes me to a previous account and tells me that they are sorry I have decided to leave the service. I have tried calling their freephone telephone number two nights this week but still nobody wants to answer the phone there. Come on Scottish Power, sort it out! Put your customers first or I will just leave for another supplier!

posted by BBPet | 4 months ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?

Yes I agree.  I have been trying  to sort out a mess with my account since January and never in my life have I ever found a company so difficult to speak to and get a resolution out of.  They keep getting my DD wrong, create spurious new accounts then emailing saying sorry you are leaving. Then emailing saying issue with DD contact bank.  There was no issue with the bank.  Just one constant mess after another.

posted by R1tey | 4 months ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?

I have spent over 2.5 hours holding to speak to Scottish Power this week. I had a boiler carre package and thier Connect but i had problems with it. The problem still remains after three cancelled appointments, 2 complaints raised (boilercare + connect) their wonderful online complaints tracker tells be 'complaint resolved'.  I wish! Nobody from Scottish Power has been in touch.

The only resolution was for  me to stop the DD for Boilercare+ Connect, now i've stopped the DD for Gas and Electricity with the hope that someone will eventually give me a call.....

The wouldn't know good customercare if it slapped them in the face.

Highlighted

posted by SPM | 4 months ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?

I have to agree, Scottish Power don't appear to have heard of customer service or even think about their frustrated customers. I've had enough with this company and am going to compare the market.

posted by Geo | 4 months ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?

Totally agree have called them numerous times trying at present to have my boiler serviced and appointment been cancelled 3 times with no notice worst company ever!


@Skakagrallwrote:
I've been trying to get PowerUp since 6 February.

I was originally with a different provider. I applied for PowerUp online. Nothing much happened then Scottish Power told me that I had to become a customer first on another tariff and then transfer onto PowerUp. I was signed up for a regular tariff that I didn't want and then waited and waited. Finally on 5 March I was told that I was a Scottish Power customer but I couldn't transfer to PowerUp because I was on the wrong tariff.

Yesterday I was signed up for a new tariff and told that I could transfer to PowerUp via the website today. Unfortunately the website didn't allow me to do this and referred me back to the helpline in Liverpool. The person there didn't know what the problem was and has referred it back to the PowerUp team. I also couldn't enter meter readings on the website.

I've tried communicating with the company by email and it doesn't work either. I just get back apologies and information about my case being referred back to sone other 'specialist team'.

Scottish Power seem to be seriously incompetent. I am now considering another electricity and gas provider. Can anybody suggest a reliable company which knows how to do IT?

 

posted by Skakagrall | 4 months ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?
PowerUp is supposed to be a modern system, so it is a contradiction in terms to talk about it "rolling through the system". Either the company is competent or it isn't. We have no reason to think that time is a factor in all this.

posted by Shirley | A month ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?

I have been trying to get in touch regarding installation of smart meter. My first appointment for tomorrow was not accepted and they told me I could have Thursday and to disregard any communications sent about the original appointment. My problem is they are sending me reminders daily for the Tuesday appointment and nothing for Thursday. I will not be at home on Tuesday and no matter what I try I can not get through to check this out. What am I to do when you can not get through to them to check details. Frustrated !!!!!!! 

posted by Phil61 | 3 weeks ago
Re: Are Scottish Power the hardest Company ever to try and get to speak to?

Worst company ever.  Have a boiler service contract and the first time there was a fault they told me the boiler was beyond economical repair.  It took 3 months to get someone sensible to solve our problem and we had an 83 year old in the house at the time and no boiler!  I now have 2 e mails about ny account.  First is good news - my DD will be reduced due to using less energy, the second is asking me to set up a new tariff.  No one talks to anyone in Scottish Power.  I would like to talk to them but there's no contact numbers on the website.  Will be looking elsewhere shortly