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ScottishPower responsibilities for installing smart meters

posted by Gonville | 4 weeks ago
10 comments

posted by Gonville | 4 weeks ago
Re: ScottishPower responsibilities for installing smart meters

I though I'd repost this here. 

So after reading about problems group members have here with electricity suppliers I thought to point out the following:

1. Electricity Providers(EP) are required by law to inject the conditions of the promise when the service is set to go live. For example if you are advertised to a cheaper rate but a smart meter is a condition for the rate, it is the duty of the EP to provide a smart meter in a reasonable timeframe. Usually 14 days.
2. If the set reasonable time frame expires, and you are not able to receive discounted rate because there is a delay in providing a condition, such as a smart meter to you, then it is the duty of the EP to make sure that you are not at a loss compared to other people that will have a smart meter for example. You cannot also advertise a product which if agreed upon you cannot provide. If at all it comes to light that at the time of selling the product to you the conditions were not being able to be met, the EP will be responsible for reimbursing costs. The cost will include time spent on trying to deal with the matter, the financial losses suffered by not having the correct rate, or any costs in relation directly to the provision of the service promised.
3. If the position is that they are unable to comply with the terms and conditions of your expectations on the basis that they have not been able to provide you with a discounted rate and subsequently you are financially lesser off, you are entitled and should in my view make an application which is simple and easy to do to the financial services ombudsman. Theres an online service for movile phones even. You must tell the EP OF YOUR INTENTIONS. The explanation should be factual and concise, and does not require the eight week waiting period if it causes financial hardship. This will draw attention to the EP and your find that suddenly things will fall into place.
4. Also be aware that, if your complaint is upheld by the ombudsman and you accept the proposed steps to be taken to rectify the situation, £100 compensation is the guideline which the EP will have to abide by.. I would usually seek a letter of apology from the EP as well so that is on record.

Hope that helps. 

 

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Top answer

posted by Davc | 4 weeks ago
Re: ScottishPower responsibilities for installing smart meters
@Gonville. Good for you, post it again in Smarter Energy, PowerUp is a specialist area with very few customers.

posted by Gonville | 4 weeks ago
Re: ScottishPower responsibilities for installing smart meters
Yes. Will do. It wasn’t entirely obvious what any of the areas were for.

posted by Davc | 4 weeks ago
Re: ScottishPower responsibilities for installing smart meters

@Gonville   Thanks for marking mine as a 'Solution'  It was my 100th so a minor landmark to posts on here.

posted by Murphyo | 4 days ago
Re: ScottishPower responsibilities for installing smart meters
Thank you for this post.
I am on a tariff that requires a smart meter to be installed
(didn't read the small print)
The appointments available are few and far between.
Hopefully Scottish Power will use their discretion and not revert to more expensive tariff if despite reasonable efforts smart meter not installed.

posted by Davc | 4 days ago
Re: ScottishPower responsibilities for installing smart meters

@Murphyo   As long as you don't refuse a smart meter SP will not stop your tariff.  If eg, no installers, no mobile phone signal, meters in remote places in flats etc. they will still allow your cheaper tariff..

posted by DougS | 4 days ago
Re: ScottishPower responsibilities for installing smart meters

Somebody should be coming to fit a new Smart Meter on Monday. Could you tell them there will be nobody here until about13.00 onwards. A/C No. 16086886618.  OK?

posted by Davc | 4 days ago
Re: ScottishPower responsibilities for installing smart meters

@DougS   Sorry the community cannot do that for you, we are only customers. 

posted by Murphyo | 3 days ago
Re: ScottishPower responsibilities for installing smart meters
Also I would appreciate if I was left uninterrupted this afternoon while cooking Sunday roast.
Account No. 16086168123
Thank you.