I can give an update as I was phoned by Eilidh yesterday to confirm that I was happy that they use my situation to investigate further.
In summary, there does appear to be an issue in the ‘back end’ system which presumeably closes the old account , opens the PowerUp account and emails to say it’s been done.
I have now received the additional credit from my old account today.
As you will see from an email I attach below, Eilidh suggests that my situation will hopefully be resolved by Monday.
I am now more confident that the correct resource is being applied to this situation.
Here is the email I received:
Hi @Ernie_C, apologies, I didn't get a chance to ring you today to provide you with the update I advised that I would. We can see your attempts to go through the joining process of power up on a number of occasions however, there is a disconnect between this feeding through into our back end system. There is going to be dedicated resource on this and I believe the issue will be fully resolved by Monday. I will be back in contact with you by phone then to let you know the outcome.
We should start getting paid by SP as their communications representitives, I reckon they need some!
We most likely have the same problem, interesting that you got an email and I've got nothing. Nada. Zilch from them. Just out of interest, I think I have "invested" about 30 hours of my life so far trying to sign up for this tariff. Incredible.
I've had to reset my password to log back in, and have tried again just now (5th time) to signup for PU but the same result, I get as far as settling up my bill (i.e. 2 days since i last tried) and then nothing. Grrrr!
Hi, More evidence sadly of PowerUp being spoiled by poor IT. At least Eilidh is very attentive and gets things done. Judging by the number of similar complaints it is pretty clear that SP need to take a fresh look at the whole PowerUp IT system, it is barely suitable for purpose.
Steve, I would desist at the moment from any further attempts to apply for PowerUp.
I only got an email update as Eilidh had previously phoned me and promised an update.
I appreciate this is frustrating for us all but we’ll see how it progresses over the weekend.
As someone who worked in IT for 25 years before retiring 15 years ago, I can feel the pressure the IT people will be under to get this fixed.
so based on Ernie_C's advise I've waiting until Monday and then Tuesday and now Wednesday....
Has anyone who was suffering this problem had any joy or communication from SP? I've not and the old tarrif ends today.
Steve, the last discussion I had with Eilidh was Monday. I didn’t receive an update yesterday. I have messaged Eilidh today and await a response.
I can also confirm that I'm showing as a powerup customer and I think I'll be able to purchase from Monday. Can I echo, Eilidh, many thanks for all your support.