Why do Scottish Power make it so hard to see what unit rates you are on ? I'm finding I have to look at the "Tariff Information Label Lookup" in order to look at indivitual KWH charges for Gas and Electric. It would be easier just to have a single "Transparent" view of all KWH rates and the Daily standing charge associated so that it is easy to project the true cost of your tarrif based on your estimated consumption. This in my opinion is an attempt to create confusion in order to profit from those who dont have the patience to seek out the best deal.
I sympathise with your view, but it seems that SP offer too many tariffs/regions and cannot put it all in one summary file. The look-up facility is hard to use, and gives all values including 5% VAT although our bills are shown without VAT which is added on at the bottom of the calculation. Easiest way to check your data is to look on your bill.
What do you do when you don't have a bill? You need to find your tarrif simply not wade through a barrage of confusing web pages.
It is a simple question and needs a simple answer. Why does my account page not show what tarrif I am on? why does it direct me to another webpage?
It is basic information.
Hi Mideast bob, everyone has a bill, you find it in your online internet account, not the App. The bill is a pdf file and it tells the tariff name, the p/kWh and daily standing charge, as well as your annual kWh consumption and your meter readings, whether actual or estimated. If you have never found the bill you really should look for it.
If you go into your online account overview , click on bills and payments it will take you to a page with a graph.Underneath it is a summary of your bill and payments. Next to it it says view, click on it and it will download your full bill. You will be able to see all your bills here.
It is difficult to find p/kwh rates since SP stopped their summary tables. There are now so many tariffs and regional variations and meter types (single and multi) that you find p/kwh rates in
Tariff Information Label lookup
Fill in the fileds and you will be given a range of tariffs to look up details. It is annoyingly slow but is now the best way of checking these rates.