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If you have already received a letter from ScottishPower offering you a smart meter then all you need to do is call the number at the top of the letter and we will arrange a suitable time to install your meter.
If you haven’t yet received a letter then you can register you interest in getting a smart meter here. Once you register your interest we will pass your details on to our installers and they will contact you as a priority when they reach your area. You do not need to take any further action as they will be in touch when they are able to install your smart meter.
If you need to change your smart meter install appointment then all you need to do is call the same number you used to book your appointment - this should be at the top of your smart metering letter.
With the large task of installing smart meters to all of our customers across the UK, it has been important to create a rollout plan to do this is as efficiently as possible. Therefore there are a number of possible reasons why your installation will be taking place later than others;
For example our installers may not have reached the area where you live, your meter type may not be supported by a smart meter equivalent yet or your property type may have some physical barriers preventing a smart meter install such as poor signal strength.
We are however committed to installing a smart meter to every home and small business by 2020. If you haven’t already done so, you can register your interest here and we will be in touch with you when we are able to install a smart meter to your property.
The IHD calculates your consumption using your current tariff’s unit rate and daily standing charge. It does not take into consideration any VAT, discounts or debt repayments which are included on your bill. If your IHD unit rates do not match what is on your bill then this is normally due to a recent price or product change. Please allow up to 7 days for these changes to be reflected on your IHD.
Our IHD guide and other smart meter literature is available at the bottom of the smart meter section of our website here. We have also prepared a short video that demonstrates the different uses and functions of the IHD, this can be found here.
You should keep the In-Home Display in a place that is convenient for you to see and use it. Many customers keep their IHD in the kitchen but make sure that the IHD maintains a signal with the meter in whichever location you choose. The internal battery allows you to carry the IHD around the house to investigate the effects of turning appliances on and off. This battery will last for approximately 1 hour before it needs to be reconnected to the power source.
A fully charged IHD will last approximately 1 hour when left unplugged from the mains supply. The low battery icon flashes when approximately 15 minutes use remains at which point you should recharge the device.
Like all wireless devices the IHD can sometimes experience low signal strength or lose signal completely with your smart meters. The easiest way to correct this is to power the device down (by pressing the on/off button on the back of the unit) for 10 seconds and move the unit closer to where your electricity meter is located. Once there, please turn the unit back on and this should restore the connectivity and your IHD will begin to display your data. Your data will normally be refreshed within 30 minutes.
Yes, the smart meter stores your consumption data and once your IHD is powered back on it will retrieve your consumption information from your meter and be visible on the display. Your data will normally be refreshed within 30 minutes.
After you change tariff it can take up to 7 days for this to be reflected on your IHD. Please be assured that this will not impact your bill in any way and that you will be billed on your new tariff rates even if they aren’t yet on your IHD.
Your new IHD is designed to provide you with real-time updates on your energy usage and also to show your consumption history. Most people’s consumption varies day to day and may be different due to a number of factors for example having more people in the house normally leads to higher consumption or having set days for washing and drying clothes could mean you use more energy on certain days. Helpful information is available on our website under our energy efficiency section.
Smart meters are covered under UK and EU product safety legislation, which requires manufacturers to ensure that any product placed on the market is safe.
The Health Protection Agency (HPA) provides advice and information on the health implications of smart meters, as it does for a range of technologies commonly found in homes and businesses across the UK. Further information about smart meters and health can be found on the Health Protection Agency.
We are committed to keeping customer information secure and we take a full range of measures to make sure all your data is fully protected. Your information is only accessed when necessary by those who need to see it and to provide you with the services you have asked for. Further to this all our staff members are trained on data protection and follow strict data protection guidelines. We also have specialist security and data protection teams to support them.
No, you will not be charged, please contact us on 0800 027 0072 to arrange what happens next.
Smart meters and their installation come at no extra cost and as part of the installation we also provide you with an In-Home Display (IHD) that allows you to monitor your energy usage. With your existing meter you currently pay a very small maintenance charge which is built into your bill, this will be the same for smart meters.
This can sometimes occur whilst your account is still being updated with your new smart meter information. Once your account has been updated these requests will stop and your regular bill will begin generating based on readings from your smart meter.
This can sometimes occur whilst your account is still being updated with your new smart meter information. Once your account has been updated you should no longer expect visits from meter readers.
If you are moving house please contact us at least 24 hours before your moving day. This way we can ensure that both the meters and in-home display are remotely cleared of all consumption data and a final remote meter reading can be taken before the new occupier moves in. Please also make sure to leave your In-Home Display (IHD) behind for the new owner as is it paired directly with the meters and will not work in your new home.
There are two reasons that this can happen:
No, smart meters replace the existing gas and electricity meters and can send meter readings remotely back to ScottishPower. The new In-Home Display (IHD) will also connect remotely to the meters and provide data on your energy consumption which may help reduce your energy usage.
No, you do not need to have an internet connection for smart meters to work. Depending on your location your smart meters will communicate by either using existing mobile or radio signals currently in your area.
There is no legal obligation to have a smart meter installed. However Scottish Power are supportive of the Government mandated programme and are aiming to install smart meters in all customers' homes to help customers get the benefits of a smart meter.
Yes both meters will be replaced however you will only need one In-Home Display (IHD) to view your usage for both services.
Typically they will be installed in the current location of your gas and electricity meters.
You are free to switch suppliers at any time. Although all suppliers are doing their best to avoid any disruption to your smart services you may find that you lose some of your functionality. For instance, you may have to submit your meter readings again and detailed usage information may only be available through your In – Home display.
We work to the mandatory Smart Metering Installation Code of Practice (SMICOP), which sets the minimum standards for energy suppliers to follow in relation to the installation of smart meters. The main objectives of this code are to ensure you receive a high standard of service, that you know how to use your smart meter and have been given an understanding of how you could improve your energy efficiency through your smart meter.”
You can find out more about the Smart Metering Installation Code of Practice here.
Your smart consumption graphs calculate your energy consumption by taking the reading we have for the current time period e.g. today and we then minus the previous reading we have e.g. yesterday to give us your usage for that period.
If we have been unable to get a reading from your meter for certain time periods we can only use the last available reading to help us calculate consumption. For example, if we receive a meter reading on Friday, but the last reading we received from your smart meter was on Tuesday then we can only calculate the energy you have used between the two readings meaning we cannot give a breakdown of the days in between.
This can sometimes cause days to have large spikes in usage and days where it appears there has been no energy usage. This should only happen on a very small number of occasions where your meter has poor signal strength. To help resolve this issue please make sure your electricity meter is clear of any obstructions.
This normally happens when you have changed your meter read frequency from monthly to daily or half-hourly. Previously we were only receiving a reading from your smart meter(s) once per month and so we would apply your monthly usage on the day that we received your latest reading.
From the day that your meter read frequency was updated you should begin to see a greater level of detail available on your graphs. We are unable to populate historic consumption data from before you updated your read frequency to a great level of detail.
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