I had an engineer out yesterday to change a pre-payment meter to a monthly but because I’m on economy 7 it couldn’t be done! They told me March but I won’t hold my breath!
well, despite SP themselves telling me several times that it can be done, and that "the smart meters work on any tariff", the engineer turned up, took one look and confirmed it cannot be done and said that he gets this all the time !
SP then sent me a letter appologising and crediting my account with £30 for the inconvenience.
Not sure what the next setps are though or when it will be resolved...
A few weeks ago one of the administrators gave a long explanation. Apparently it can work if all appliances are on the same circuit, but not when switching to a separate night circuit is needed. So it depends on the wiring in your property. It is easier just to say it does not work with E7.
Be very careful if you want a smart meter with ScottishPower on economy 7.
I had one fitted about 6 weeks ago and the meter is defiantly dual rate electric as I have rate 1 and rate 2, so they are available BUT.
The problem comes with the billing as my first meter reading went through to ScottishPower to generate my bill, I had used 120 day unit and 38 night unit. The bill was the most expensive bill I have ever had and I could not understand why, I contacted customer service and was online chatting for a hour to get it sorted as they would not accept there was an issue as the where looking at the figures coming through to them.
i explained I had been charged for 120 units day and 120 units at night rate, they would not accept what I said. Eventually I stood in front of my meter and gave them the reading from meter and they advised it had reported incorrectly and quickly cancelled the smart meter bill and generated a new one for half the price.
i have just received my second bill from them and they are now stating I need to pay £185 a month via direct debit compared with £85 a month prior to smart meter install. Guess what bill is wrong again as it charged me 200 days units and 200 nights instead of 163 day units and 37 night units.
so got to contact them again to get it sorted. Not willing to do this every bill cycle so off to another supplier I think.
So be careful as don’t think ScottishPower are ready for economy 7 smart meters even they are installing them.
That examples of Eco7 smart meter installation is what will drive me to return to SP since my 1 year with SSE.
Can someone please advise if eco7 smart meters are available to order on requests if so I'll sig n UC once SSE is cancelled.
I had a smart meter fitted three weeks ago and I have a Day rate and a Night rate showing on the meter. I have always had these two rates and always been told I am on Economy 7 and my statememt confirms this.
Seems to be working well but I dont know when the Night rate finishes but it starts at 00:30 .
When I look online at my meter readings it is logging my Gas accurately but showing zeros for my Night Rate and the wrong figures for my Day rate. How often does the Smart Meters send their data to SP ? I assumed daily but maybe its a longer duration than that.
Hi Toneman. Your economy 7 night rate lasts 7 hours, so it will finish at 7:30 am. You can set the frequency of readings in your account details online, options are monthly,daily,half hourly, the most frequent one is probably best.
If you have a gas supply you will find it to be the cheapest form of room heating. Most people who have Economy 7 cannot get gas and use the cheap night rate to warm storage heaters that discharge slowly through the day. Economy 7 is a tariff that has a cheap night rate but the day rate is slightly dearer than normal.
Let us know if your smart meters continue to work well, they have been reported as troublesome with Economy 7 systems.