If like 1,000s of other SP customers who were promised the convenience of ´actual´ bill reading as part of their contract but are getting estimated ones, I would advice against SP in the community´s advice to enter the last set of readings to avoid ongoing overcharges. We followed it and now both SP and the Ombudsman claim gas the meter is now running which is not the case. Of course SP will know because centrally they continue to have non-readings. Conclusion: It is in the energy giant´s interest to charge us all estimated bills.
@RIPOFF Estimates are nearly always higher than actuals. It is in your own interest to read your meters and send in the readings. Its not a big job, and everyone should do it every other month.
With respect, Dave, we are going around in circles. I have already informed you (thread below) that SP have systematically deprived us of having working meters. We therefore CANNOT provide any readings at all. Their gas meter was out of commission from point of installation on day one. Their electricity one seems to be generating high consumption bills when we are mainly away.
Your suggestion to enter manual reads has now caused both SP and the Ombudsman considerable confusion. I therefore wouldn´t recommed it to others.
@RIPOFF Sorry if I caused confusion, I forgot the previous details. If you visit the property what is the meter reading, I expect the ecelctric meter will show something, but the gas meter may have a flat battery which needs replacement. Anyway I dont think I can add anything new, so Good Luck.
I am very sorry to hear about your experience, it sounds very frightening and extreme. I have gone to the Ombudsman and hope mine will be resolved as it is in no-one´s interest to end up in Court. The solution is also so simple in this instance - SP just need to repair their new state of the art meters so I get actual bills. They should not charge estimates whilst I can prove I am overseas with nil consumption. The current pandemic is, in my opinion, being used as an excuse for things need to get done - even though they had 3 pre-Covid months to resolve it all.
Hopefully one day in the UK customers will have some protection against this.....