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Existing Scottish Power Smart Meter not reactivated after rejoining Scottish Power

posted by Northpark | 3 months ago
I have Scottish Power fitted Smart Meters on my property (SMETS1). After being with other energy suppliers for 2 years, I am now back with Scottish Power. Scottish Power tell me they will not be receiving meter readings from their meters until someone visits my home to reactivate them. They are not scheduling home visits due to COVID19. As no one visited my property to switch the meters 'off', I don't understand why someone would need to visit to turn them back 'on'.

Can anyone confirm if a visit is necessary to reactivate existing Scottish Power meters so that Scottish Power can begin logging meter readings once more?
1 comment

posted by scotty2124 | 3 months ago
Re: Existing Scottish Power Smart Meter not reactivated after rejoining Scottish Power
At ScottishPower we aim to give our gas and electricity customers the best possible service. WELL NOT REALY BECAUSE WE DON'T REALY CARE ABOUT OUR CUSTERNERS But if something's gone wrong, we always investigate, and do everything we can to put things RIGHT AND WE LIE AND FOB YOU OFF CUZ WE CARNT BE BOTHERED WITH YOU LOT ALL YOU DO IS COMPLAIN We’ve tried to make our complaints’ process as simple as possible by following a 3-stage approach and detail of each stage is set out ABOVE.. The first step to resolving your complaint is to contact us about your issue, we’ve provided more detail about how to do this TO THE LEFT .

Stage one
Contact Us
One of the fastest ways to get in touch with us about your issue is to chat to us. Click on the chat icon in the bottom right hand CORNER IN THE MIDDLE of the page to check if someone is AVAILABLE. AND WE CAN TELL YOU NOW JUST TO SAVE TIME NO ONE MONITOR S IT SO YOUR CHANCES ARE RATHER SLIM.


You can also get in touch by emailing
WHICH IS THE BEST WAY FOR US AS WE NEVER REPLY TO EMAILS TO BE HONEST. JUST CARNT BE BOTHERED OR CARE


centres are open Monday to Friday 8.30am until 8.31 am and 8.30 am until 8.31 AM on a Saturday.



Stage five?
We are not realy working to resolve your issue
We won't aim to resolve any issues as quickly as possible like all the other stuped supplyers and if we can resolve your issue straight away we’ll assign your complaint to a specialist complaint handler. Who as per are company policy must find a way to eather FLY OVER OR DRIVE ROUND YOUR PROBLEM

Your dedicated complaint handler will aim to PASS YOUR COMPLAINT ON TO ANTHER MEMBER OF STAFF SO THAY CAN PASS IT ON TOO THE TRAFFIC WARDEN ON THER WAY HOME IN THE END NO ONE HAS A CLUE WHATS GOING ON They will NOT BOTHER TO keep you informed of progress IF ANY until we fully FINISHED CHATING ABOUT THE WEEKED WE HAD AND FINALLY GOT TO 8.31 PM YEEAA HOME TIME



Stage NINE?
Escalate your complaint to our Customer Service DIRECTOR WHO IS A TOTAL WAIST OF TIME SHE WILL NEVER REPLY TO ANY CUSTOMERS WHO JUST WANT TO WINGE AT HER SHE HAS A LOT ON HER PLATE AT THE MOMENT WITH COVID-19 AND HAVEING TO STAY AT HOME
To have reached this stage you will have already told us about your issue and have a complaint with us.

If this is not the case please tell us about your issue via Stage TEN? of our complaints’ process where you can get in TOUCH. DID WE SAY THIS ONCE???

If you are at this stage and feel your complaint is not resolved to your satisfaction you can escalate your issue to our Director Support Team by completing a short form below. 191 PAGE We aim to respond within 1-2 YEARS.

You will be required to provide your complaint reference number, which can be found on any of the correspondence from us regarding your COMPLAINT. GOOD LOOK WITH THAT AS YOU WON'T HAVE ANY CORRESPONDENCE FROM US ERRR HELLO DO WE LOOK DAFT ENUFF TO SEND THAT TO YOU


Need Help?
If you need to get in touch with us about your complaint at any stage of our complaints process SIX.. FIVE. OR ELEVENTEEN the fastest way to do so is to chat to us. Click on the chat icon in the bottom LEFT hand CORNER IN THE MIDDLE of the page to check if someone is available.
BUT WE HAVE ALREALY TOLD YOU THERE WON'T BE
For more detailed information on how we will handle yo WOWWW ITS 831 SEEE YAAAAA BYYYYEEE GOOD LOOK 😭