Hi Liz. It sounds as if your meters are suffering from a low mobile phone signal. In that case replacing them would not help. You are doing the right thing by submitting readings manually. I suppose your IHD is working and will display the kWh readings for you.
Hi Lizz, Maybe you have done this? set your smart meters to send data daily, if they are now set to monthly they have little chance of working. You can change the frequency in your account settings; personal details. If your App is telling you to send in a reading it means that nothing is getting through from the smart meters. The IHD problem is very common and the best thing is to ignore it.
So, it's now become very public how many old style smart meters have been installed by SP's contracted installers, despite knowing they were continuing to install inappropriate product (in relation to the publicised functionality)...
We had our smart meter fitted 20 months ago. It partly worked for about a month, (apparently until the "data centre upgrade"), and then we've been fobbed off in so many different ways by the various departments, including "Customer Complaints", who gave us a £10 discount, hoping that we'd shut up. They stopped being responsive about 8 months ago, as the different departments seemed to blame each other, (or maybe were told to hide the problems, for fear that it would become more public).
Although Scottish Power have repeatedly said they're "working very hard to solve the problem..." we have yet to actually hear from Scottish Power as to when our meter will be made properly functional, as per the advertised performance ...
My Gas Meter is not linked to my first generation Smart Meter. It never has been.
Water got into my gas meter and the reading is illegible.
Unless a Techician comes out and either links the meter to a smart meter, or replaces the meter, no meter reading can be taken. Please send a Technician to 1 Laurel Way, Bridge of Weir, PA11 3NH
@7way6 It's SP's job to give you a working meter outside and a working Display unit in the house. You must keep insisting they do this when you speak to customer services.