This seems odd, joining the COMMUNITY after I have left Scottish Power, but maybe this is the only way to communicate, as SP don't make it easy. You cannot email them, or reply to their emails, they don't have online chat, so the only way is to spend an hour or two on the phone to them. I have moved house, on 25th November, but SP insist on asking me to pay for the new residents of our sold house, for the energy THEY used from 25th Nov to 12th December - SP blame the Smart Meter (Not that Smart is it). I phoned and spoke to 2 different people, the first guy tried hard, but my questions were way too hard for him to understand ???? despite, in my view being perfectly simple. I don't mind paying for something I have used but not going to pay for someone else. My question is, how can you contact Scottish Power other than phone? and how do you get them to produce an accurate bill? I could go on with other complaints, but I have better things to do.
@SHELLEY-NANA Sorry to hear that, SP will not let you transfer to another supplier if they think you owe them money, all the suppliers do this.
Make sure your meter readings are correct, you may not have given a reading for some time and been running on estimates, your bills will show you previous readings or estimates. Also give SP the actual meter registration numbers as printed on your meters and if that does not match their records tell them to send an inspector to check.
Once you have sorted out the readings and meter numbers you will be able to pay up and transfer away.