I had a new smart meter installed on Monday which replaced an old first generation British Gas Smart Meter. The IHD only displays gas readings. I called Scottish Power and they said I need to configure it for dual fuel and to watch the videos on their website. I have done this and cannot find anyhing that tells me how to do this. I have found artcles on the internet for other energy suppiers that suggest that the electricity meter needs to be configured to join the HAN. Is this what needs doing and any ideas on how I do it? Many thanks.
After the first month of displaying both electricity and gas reading, my IHD has stopped showing any electricity information and I can't set an electricity budget. It's as though the meter doesn't know that we're dual-fuel.
I'm not being prompted for any meter readings and I haven't called Scottish Power so far.
It' all a bit disappointing having heard all the hype about smart meters.
Most of the messages in this thread seem to be from 10 months or so ago, but I still have this issue. My Smart Meter was fitted in Dec 2019. The IHD worked well for about a week. Then I had to keep turning it on and off to get it to display the electricity usage. Then it completely stopped doing that. In fact now it doesn't even acknowledge there is an electricity meter - it shows Gas fine. It only shows the gas symbol and if I press the information button it only lists the gas meter. Its as if it has lost it's pairing with the electricity meter. I've stood the IHD in the meter cupboard on top of the electricity meter and it still doesn't work so it's not a signal strength issue. SP customer service told me "its a known problem and the signal has been switched off and a fix is coming". It's now 6 months later and no change. I'm wondering whether my IHD needs to be re-paired with the electric meter, or whether SP have just given up on bothering to fix these. In fact I'm wondering whether the only way I'll ever get it working again is just to switch supplier in October when my tariff comes to an end!!
@Andy-Felixstowe Hi, your smart system works like this, the gas meter talks to the electric meter, the electric meter talks to SP and the IHD, the IHD does not transmit any data, it only receives information from the electric meter. If your gas shows up on the IHD it means the system is working, but many firmware upgrades have prevented the IHD showing electricity. It is a very common problem and one day will get corrected, all suppliers are facing the same issues, there is nothing a customer can do. Switching supplier will only make the situation more complicated and worse for getting the IHD to work.
@Bobby Yes you are right DCC is gradually absorbing the 12 million Smets 1 meters, and is already handling the 4 million Smets 2 meters. The transition involving many fuel suppliers and brands of meter has caused Displays to lose contact, and even Meters to stop transmitting. This is a long saga, eventually about 50 million meters will be on the system, but progress is slow. The irony is that when smart meters lose their smart function, they are very hard for customers to take readings from. More education and promotion is needed to tell customers how to get readings from their smart meters.
So do not blame SP, it is an industry problem. The ultimate goal is to have variable pricing to smooth out demand and enable good management of generation from wind sun and fossil fuels. Look forward to free electricity on windy days, but also £1 per kWh at times of shortage (exaggerated to make a point)
@Bobby the HAN signals which update your IHD can also supply your compatible appliances with the same information
Haha, lets get the IHDs working first. Anyway you can control all those functions by using a clever device available on most appliances, its technical name is The Power Switch.
As for smart meters doing the switching I prefer to shout at Alexa, it is quite satisfying.