My smart meter was only installed 2 weeks ago and the IHD stopped receiving data over Christmas. I have already followed the advice on powering down and restarting closer to the actual meter - this involved moving it from 4m away to 0.5m away! Despite attempting to get the signal back several times it just doesn’t seem to want to connect to the actual meter and I get nothing (not even the date or time is set).
Having followed all the advice on the FAQs, YouTube videos etc I am out of ideas on how to correct the situation
Hi, I had exactly the same problem, HDU lasted a couple of weeks. I spoke to Scottish Power and they gave me a phone number to contact a company called provider to get a replacement unit. The company came to my home and said there was no signal, the smart meters shouldn’t have been fitted and i couldn’t have a replacement HDU! I spoke to Scottish Power again and they confirmed they are not issuing replacement HDU. What a waste of time!
With regard to the IHD not connecting, I too have had this problem. About two weeks after installation, the IHD gave up the ghost. I have contacted customer services about four times to ask for a replacement, as the unit steadfastly refuses to connect. The upshot of all this is that I will have to wait FOUR MONTHS for a replacement unit as they are "out of stock".
It seems to me that all the hype to get the country to "go smart", is misplaced as they can't even supply reliable units. (N.B. if the units ARE reliable, why are there so many posts from people complaining of non-connectability?) I feel that someone in the smart meter organization has dropped the ball with this one!!
@homerjay59 Great Name, regards to Marge. The displays are stopping because they keep making firmware upgrades to the meters. Your display is not broken and does not need replacement. Even if they did send a replacement it would need to be paired to your meters by an installer, so don't hold your breath. The best thing to hope for is yet another firmware update that will reconnect the displays. This seems to be a side effect of attempts to make Smets1 meters send data to the DCC computer so that they behave like Smets 2 meters, The DCC computer is a government system which will eventually recieve all smart signals, and individual energy companies can then access their own data, this gets over the problem of smart meters only sending data to their original installer and so losing smartness when the supplier is changed. So put the display in a drawer until Christmas and see if reconnects by then, the lack of display function does not stop the meters transmitting their readings.