into Hospital 16-4-20. IHD data intermittent
Returned home 6-5-20 IHD display- no data or time Connection lost
Restart failed, even when unit within 9 inches of Smart meter.
0800 number failing to handle smartmeter fault calls 30-5-20
@JohnRawsn The display units often lose connection, it does not affect the smart meters operation so it is a low priority at the moment. Just unplug the display unit and put it away for use in the Autumn.
@ianr Sorry to say these problems with display units are very common, they are caused by updates being sent out to the meter units, there is no fix you can do, only wait until the display starts to connect again. You can unplug the display if you like it does not send any meter readings to SP.
@davidwf I expect you know, it is not the strength of the signal, it is the sign-on that establishes communication that is the problem. It is like shouting in a foreign language. Energy companies are trying to get meter communications working by applying upgrades but they often result in the display units losing their sign-on. The problem is the many brands of meter and display, and different energy company phone systems and the presence of smets1 and smets2 meters. It is quite a mess you can imagine.
@suej You can only wait for improvements. The app gets its data from SP through the internet so if your meters have not sent any readings to SP by mobile phone signal since April the app has no new data to show.