@suej The app and ihd do not send meter readings to SP only your main smart meter does this. The apps are been reported as not telling you your bills and you should refer to online account which will show everything about your bill and if SP are receiving your meter readings. The ihd is been reported as useless and not to bother with the readings as some people say they are getting ridiiculous energy consuumption on them, As said your online account with your bills is the one to read. If your smart meter is not sending readings then yes you will have to manually read them.
st - now being asked by Spower for a meter reading.....seems that when the IHD stopped receiving data so did Spower.
looks as though the autoupdated software has lost ALL communications.
would have expected Spower to have been automatically monitoring systems for missing data.
I had IHD 3 installed three days ago and the fact is it does not work, the engineer handed to us and didnt even check it was working and said it would take 48 max to populate with data. 72 hours still nothing so rang csutomer help and they say there receiving the data 700 miles away OK, however we are within 6 feet of the meter and we are getting nothing. The net is awash with people for many suppliers all saying the same thing...can we all be idiots? The marketing is hype the tech rubbish you cant even connect our to the flats wifi in 2021 you can connect a washing machine to your wifi, come on energy suppliers you need to sort this out, it seems the only benificiary of smart meters is the utility companies as the customers have been sold duff tech!
@RossLY The hand held monitor must be paired to the meters by the installer, your installer did a poor job. The display is not needed for the meters to send their data, the benefit of the display is very little, most know when they are using a lot of power. The main purpose of smart meters is to send automated readings to the supplier.